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1 Agreement

The agreement is formed when we have had a written response to a confirmation email, the accepted written confirmation will result in a booking being formed.

The agreement will be based on the terms and conditions here on in. It is the customers responsibility, at all stages, to check that all details are correct.

Any amendments to a booking or booking confirmation needs to be sent in writing, any verbal amendments will be disregarded.

The lead name acts on behalf of all passengers travelling on the vehicles. The lead name is responsible for the actions and decisions of all the passengers on board, including any additional cost incurred in performing the agreement, whether or not the lead name actually travels with the party.

2 Payment

The Coach People are unable to confirm a booking until we have received your deposit or payment in full.

Upon invoicing more than 30 days prior to travel, we require a 50% deposit with the balance payable 30 days prior to travel.
Upon invoicing less than 30 days prior to travel, we require the balance in full.
The Coach People accepts payment by BAC’s, Cheque, Credit or Debit Card.
NB: Cheques must reach The Coach People no less than 10 days prior to travel to allow for clearance.

The Coach People reserves the right to cancel any booking it feels has been made by fraudulent means.

3 Amendments

ALL changes must be requested by you in writing. Upon acceptance of your changes The Coach People will send you an amended booking confirmation.

Minor Changes will not incur a charge.
Major Changes may incur a charge, ie: Vehicle Size, Date, Time, Pick Up, Destination, Additions.

The Coach People will not be held liable for any errors or omissions to the booking confirmation once they have been accepted by the customer.

4 Conduct

Smoking/Drugs/Disorderly Conduct:

Disorderly Conduct, Smoking, the use of Drugs (unless prescribed) are strictly prohibited on all vehicles. Disregard for this rule may result in the driver terminating your journey and contacting the relevant authorities if needed.


The consumption of alcohol on vehicles is only permitted where you have received a written confirmation from The Coach People or the operator.
Please note “Control of Alcohol (Sporting Events) Regulations 1985” prohibits the carriage and consumption of alcohol to and from designated sporting events.
Disregard for this rule may result in the driver terminating your journey and contacting the relevant authorities if needed.

In the event of the operator terminating the journey, neither The Coach People or the operator will be held accountable for any travel costs incurred. We will not refund either the journey cost or subsequent travel costs.


In the event of any damage caused to the vehicle by either the lead name or a member of your party, then The Coach Party will pass on the lead name and contact details to the operator and relevant authorities if needed. The lead name will be responsible for
arranging payment to cover the relevant repairs.

5 Travel

The customer must ensure the following:

– No interruptions of any journey in anyway that may endanger the driver or passengers.

– Pick up times must be strictly adhered to. Failure to comply with this may incur an additional cost, this will be payable to the operator on the day of travel.

– The driver is never at risk of breaching any statutory regulations relating to driving hours and duty time.

– The relevant size of vehicle is obtained so it does not exceed the maximum seating capacity or exceed the luggage capacity.

6 Responsibility or Liability

The Coach People accept NO responsibility or liability for:

Changes made to the booking through the operator on the day by the lead name. This is the responsibility of the lead name.

Bodily injury, death or sickness to either the lead name or any passengers. This will be covered by the operators insurance. Please note this is not travel insurance.

Belongings left unattended on the vehicle.

Termination of the journey caused by inclement weather (where the operator deems it unsafe to continue).

Delays or missed flights caused by heavy traffic, road works, inclement weather.

Accommodation, Ferries or Tickets supplied by the operator.

7 Parking Charges/Waiting Time/Fines

In the event of these charges being issued whether due to the lateness of passengers or the lead name insisting on a particular pick up/drop off/wait point, the relevant charges will be passed onto the lead name for prompt payment.

The operators are required by law and for your safety, to keep their drivers within legal driving hours. In the event of passengers returning late to the vehicle (outside the times on your booking confirmation) the driver is within his rights to leave these passengers behind. It is the responsibility of the lead name to ensure all passengers are ready for a prompt departure.

8 Cancellation by customer

If the customer cancels the agreement the following scale of charges will apply, with payment being due immediately.

Cancellation Notice & Charges

28 days or more (Charge= 25%)
15-27 days (Charge= 50%)
8-14 days (Charge= 75%)
1-7 days (Charge= 100%)

Where a booking is cancelled and additional purchases have been made by The Coach People, on behalf of the customer, this may include – accommodation, tickets, ferry crossings. These costs will not be refunded.

If an operator were to cancel their contract, then The Coach People will endeavour to source an alternative vehicle of similar size and quality. As a result of an alternative vehicle being sourced, The Coach people will try and keep any price increases to a minimum. In the event of there being no suitable vehicles available or if the customer does not wish to continue with another operator, the full cost of the hire will be refunded. The Coach People accepts no responsibility for an operator cancelling.

9 Complaints and Compensation

The customer must notify The Coach People in writing within 7 days of the completed service, with any relevant complaints they may have. Failure to do so within this time scale will result in the complaint being rejected. The Coach People will endeavour to resolve any complaint on the customers behalf. Should any complaint not be resolved, unless the complaint lies directly with The Coach People, the customer will be put in direct contact with the operator. The maximum compensation given in any case would be no greater than the cost of the hire.

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